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Warranty & Care

Built Right.
Backed for Life.

We back every installation with a lifetime warranty. Not because it's a marketing claim — because we install the right way the first time and we stand behind what we build.

Lifetime Warranty — What It Means

Every Surface Evolution installation is backed by a lifetime warranty against defects in workmanship and material failure under normal residential use conditions — when the surface is maintained according to the care guidelines provided at project completion.

This warranty stays with the installation for the life of the surface. If something goes wrong that falls within the warranty terms, we come back, we fix it, and we don't argue about it. That's the deal.

What Is Covered
  • Defects in application workmanship that result in delamination, cracking, or premature finish failure under normal use
  • Material failures attributable to the products used in the installation
  • Adhesion failures on qualifying surfaces that were properly assessed and prepped prior to installation
What Is Not Covered

We're direct about this because clarity protects you as much as it protects us.

  • Damage caused by misuse, abuse, physical impact, or deliberate force beyond normal residential use
  • Damage caused by using improper cleaning products (harsh chemicals, abrasives, solvents) not specified in care guidelines
  • Modifications, repairs, or alterations made to the surface by anyone other than Surface Evolution after the original installation
  • Substrate failures caused by conditions that were not disclosed or apparent during the original consultation
Surface Care

Care Instructions by Service

Follow these guidelines and your finish will look and perform exactly as promised.

Venetian Plaster

Do This
  • Clean with a soft, lightly dampened cloth
  • Use plain warm water for regular cleaning
  • Blot moisture rather than scrubbing
  • Keep the room properly ventilated
  • Contact us immediately if damage occurs
Avoid This
  • Abrasive scrubbers or scouring pads
  • Harsh chemical cleaners or bleach
  • High-pressure water or steam cleaning
  • Direct or prolonged moisture contact
  • Self-repair attempts without consulting us

Countertop Finishes

Do This
  • Clean with warm water and mild dish soap
  • Use a soft cloth or non-abrasive sponge
  • Use cutting boards for food prep
  • Use trivets for extremely hot items
  • Wipe spills promptly, especially acids
Avoid This
  • Steel wool, scouring pads, or abrasive cleansers
  • Bleach, acetone, or solvent-based cleaners
  • Cutting directly on the surface
  • Sitting or standing on the countertop
  • Prolonged standing liquid from acidic sources
Questions About Your Warranty?

We're a phone call away.

For warranty claims or care questions, contact us directly. We respond quickly and take warranty obligations seriously.

(515) 723-3227 Email Us
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